FAQs

Zip Line Adventure FAQs

WHO CAN AND CANNOT ZIP?

The zip line canopy tour is designed for use by participants of average mobility and strength, and who are in reasonably good health. No children weighing less than 70 pounds will be allowed to participate in our zip line adventure tour. Children between the ages of 7 to 15 must be accompanied to the facility by an adult. For safety’s sake, participants for the zip line canopy tour must weigh between 70 and 270 pounds. Please call if you have any questions regarding weight limits. For additional information or questions please call our office at 540-692-ZIP1. The Kiddo Zip Line Adventure is available for children under 70lbs and under 7 years of age. Kiddos riding the Kiddo Zip Line must be accompanied by an adult.

WHAT SHOULD I WEAR?

You will need to wear close-toed shoes (such as tennis shoes). Wear comfortable clothing, but please avoid loose accessories (no scarves, etc.). Long hair needs to be tied back. Women should not wear skirts. Dress for the weather. We do operate in the rain, so please be prepared. Please do not wear any dangling jewelry. Also, please remove all things from your pockets, such as cell phones and wallets. You don’t want them falling out during the tour. We do not have a secure place to store your valuables, so please leave valuables at home or locked in your car. Empower Adventures is not responsible for property lost, damaged, or stolen during your tour.

ARE RESERVATIONS REQUIRED?

Reservations are required. Each one of our tour groups is limited to 10 participants and requires two guides. To enable us to provide you with the best experience, we require a reservation for all participants. If you do not have a reservation we will do our best to accommodate you on a space available basis. If you do not show up with the total # of people you have reserved spots for, you are still responsible for paying for those spots.

Starting June 1st, 2019, online reservations will be charged a 6% booking fee. This booking fee only applies to online reservations.

WHAT IF I AM AFRAID OF HEIGHTS?

It is not uncommon to have a fear of heights. Many people who have a fear of heights are still able to enjoy our zip line adventure tour. You will be safely secured to our steel cable at all times when you are off the ground. Our professional guides are thoroughly trained in zip line adventure course procedures, and will be with you throughout the entire course to answer all your questions and provide support.

DO YOU OPERATE IN THE RAIN?

Yes, we operate in the rain. However, the course will be closed if there is lightening activity in the area. We will also close for high winds. If we know in advance that we will be closed, we will try to contact you at the contact number you provide to us when you book your tour. If your tour is canceled due to weather, you can either rebook for another time, or we will refund your tour cost.

HOW SAFE IS IT?

All adventure activities done above the ground carry certain inherent risks. We have taken numerous steps to mitigate these risks. Our course was built to exceed ACCT professional building standards. Our guides are professionally trained and our equipment is very high quality. The course and equipment are inspected daily.

WHEN DO I NEED TO ARRIVE FOR MY TOUR?

You must arrive at least 30 minutes prior to your scheduled tour time. This will give you enough time to check-in and prepare for your tour. Empower runs a shuttle from the Resort to the Zip Tour site starting 30 mins prior to each tour launch time. The shuttle pickup is located behind the Resort across the grand lawn under a large oak tree (adjacent to the giant chess set!).

HOW LONG DO THE PICTURES STAY POSTED ON THE WEBSITE?

Typically, the albums stay on our website for about a month. We suggest downloading your pictures very soon after your visit because we only have a certain amount of storage space for the large digital picture files. We make no guarantees as to the length of time your group’s pictures will be posted on the website.

HOW DO I GET THE PICTURES MY GUIDE WAS TAKING THROUGHOUT THE TOUR?

The digital pictures cost $25/reservation. Following your tour, Empower will send you a digital link to download your pictures.

DO YOU OFFER MILITARY OR SENIOR DISCOUNTS?

Yes, We offer a 10% discount for Military members and Seniors (65 years or older). Reservations must be made over the phone and proper ID is required when you check in for your tour or the discount will no longer apply.

HOW MUCH DO I TIP MY GUIDES?

Our guides are professionally trained to ensure that you have an educational, enjoyable, and memorable experience. The tipping guideline is the industry standard of $5-$10 per person.

HOW LONG IS THE ZIP LINE COURSE?

The zip line adventure course spans over 20 acres, consisting of 5 zip lines ranging from 275 to 670 feet in length as well as 2 adventure sky bridges.

HOW CAN I PAY? WHAT IF I DON’T WANT TO PAY BY CREDIT CARD?

You can pay by room charge through the resort, cash, check or credit card.

DO YOU OFFER GROUP DISCOUNTS?

For Friends and Families Programs Only:

Group programs are available at a discount. We ask that you contact us directly so that we can understand your group needs.

Please call us at 540-692-ZIP1 for pricing for corporate or youth programs.

HOW HIGH WILL I BE OFF THE GROUND?

During the tour you will be anywhere from 35 to 65 feet off the ground.